Survey WEB - General Help Instructions

Welcome to the Survey Web Help Website!

Help is available here and also from the HELP DESK by email or by calling 888-928-3464 ext. 2.

Please keep the information contained in this help site confidentialy within the group of users of this system in your organization.

Online Help

The online help was designed to provide all of the information you need to fully operate the Survey Web application and the Pocket Suite App.

This website is directly linked to the Survey Web application where you will find help and video help buttons on almost every screen (see image below). These buttons link directly to the pages on this website that correspond to the functions of the screen where the buttons are located; but you may also navigate this site at anytime independently of the Survey Web application using the menu on the left of the screen.

This website also has a downloads section located on the left menu where you can download some of the documents that are needed or can help you with the proper operation of this system.

Help Desk

Users of the Survey Web and Pocket Suite applications have unlimited access to Budini's help desk.  If you cannot find an answer for your situation online or are having technical problems you may reach the Help Desk by email or telephone. 

The hours of operation are from 9am to 5pm EST.

Email: support@budini.com 

Telephone: 888-9-BUDINI Ext. 2 or (888-928-3464 Ext. 2) . 

IMPORTANT:  If you call after-hours or if you are connected to Voice Mail during regular business hours, please leave a detailed message and someone will call you back as soon as possible.